Refund Policy
1. Overview
At Texavor, we strive to provide the best AI-powered content and SEO tools. However, we understand that sometimes things don't work out. This Refund Policy outlines the circumstances under which we may issue a refund.
2. Eligibility for Refunds
We generally offer refunds under the following conditions:
- Technical Issues: If the software malfunctions or fails to perform its core functions as described, and our support team is unable to resolve the issue within a reasonable timeframe.
- Accidental Charges: If you were charged due to a billing error or double charge on our end.
- Money-Back Guarantee: We offer a refund for new subscriptions if requested within the applicable window, provided you have not excessively used the generation credits or violated our Terms of Service:
- Monthly Plans: 3-day money-back guarantee.
- Yearly Plans: 14-day money-back guarantee.
3. Non-Refundable Circumstances
Refunds are generally not granted for:
- Change of mind after the applicable refund window (3 days for monthly, 14 days for yearly).
- Unused credits or subscription time at the end of a billing period.
- Accounts terminated due to violation of our Terms of Service.
4. How to Request a Refund
To request a refund, please contact our support team at hello@texavor.com with your account email and the reason for the request. We aim to review all requests within 3 business days.
5. Processing Time
If your refund is approved, it will be processed immediately. Depending on your bank or credit card issuer, it may take 5-10 business days for the funds to appear in your account.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at hello@texavor.com.